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Heights Canine Frequently Asked Questions

1.) “What training methods do you use?”

Heights Canine uses “Balanced training methods”.  This means that we believe in teaching dogs the concept of yes and no.  It is important to establish clarity in our communications with our dogs.  Many other trendy training styles will implement one but not the other, leaving our dogs guessing too much and creating more confusion.  We use a combination of food and praise to reinforce what it is that we want the dog to do as well as Consequences for dangerous behavior or selective hearing of known commands.

2.) “Why do you use Ecollars?”

Modern day Ecollars are the single most effective tool for empowering owners to be able to have consistent results at home with their dog.  Most other training tools or techniques leave a lot of room for inconsistency in use.  This creates a dog that may listen better or worse to different people.  Ecollars even everything out and give softer owners the ability to handle more difficult dogs with ease.

3.) “Do you offer any sort of guarantee on your training?”

Due to the many factors involved in a dogs success at home, including owner commitment, consistency, and follow through, it is too difficult to offer a 100% guarantee.  That being said, ANY of our clients going through our training program have our total commitment to helping them in any way we can to achieve the results they are looking for.  We have never had a dog that hasn’t been able to make incredible breakthroughs with us if their owner is willing to put in the work.

4.) “I’ve already been to other trainers and it hasn’t worked.  What makes your program more effective?”

Heights Canine’s unique approach to dog training focuses on two very unique things that separate us from the rest and set YOU up for long lasting success with your dog.  First is our unique approach to dog training which focuses on only the basics that directly relate to the issues that you are having at home with your dog.  These philosophies and techniques are broken down into bite sized easy to practice pieces that make it easy to practice.  Second is our strong emphasis on client follow up and education.  In any of our programs, wether board and train or private lessons, you will receive specialized follow up support both during and after the program.  You will have access to your trainers email and personal line which you will be able to reach out to with any questions between sessions or after your program has ended.  Our #1 goal is ensuring that you stay successful with your dog for the long term.

5.) “Should I do private lessons or a board and train?”

The choice between private lessons and board and trains is strongly determined on you and your lifestyle.  Private lessons are great for the motivated dog owner who has the time and discipline to be consistent as they are going through the early teaching stages.  Board and trains, on the other hand, are much more intensive of training programs.  Since your dog will be with a trainer 24/7 during his stay with us we will be able to move through things a bit faster and pay attention to some of the little details that add up and make things easier for you when you go to take the leash again.  These board and trains can be a great fit for busy households, if you have a long vacation planned, or if you are not confident in your consistency at home.  Minor to moderate behavioral issues can be solved in either program but more severe behavioral issues like aggression usually require a board and train.  Contact us if you are still on the fence and one of our staff members will help you decide!

6.) “Do you do in home lessons?”

We typically do not do in home lessons.  There are a few reasons for this.  It is important to be able work through all of the typical stressors and distractions of a new place with new smells, sounds, and things to see.  We also have the access to controlled distractions we will need as your dog is moving through their program.  If we need dogs we have plenty of them at all stages of training to use as distractions.  If we need people we have staff and clients that are always in and out of the facility to work your dog around.  If we find ourself moving through the program and seeing that we are not able to resolve the specific issue you are having at home we can then add an in home session but rarely do we find ourselves needing to do that.

7.) “What does my dog do all day during their board and train?”

All dogs that come in for our board and train programs have a very structured day to day schedule that focuses on specific problem behaviors, physical exercise, and mental exercise.  At the beginning of the day we do our morning potty runs and feeding.  This takes place at 7AM.  After everyone has been ran and fed we start our morning walks.  All dogs get a 45 minute structured walk around the facility.  From their we do roughly 4 hours of training sessions where we will focus on socialization, obedience commands, Duration work, and specific behavioral modification.  We do our second feeding around 5PM.  Finally we end the day with our last evening walk and any final training sessions we need to do before they are kenneled up for the evening around 10PM.

8.) “Will I see my dog during the board and train?”

We do not do visitations during the board and trains.  We put a lot of emphasis on making sure the first interactions that your dog has with you after their stay is as structured and calm as possible.  This lets the dog know that the same rules that we implemented with them will apply when they go back home.  You will get weekly updates while your dog is with us and see plenty of updates on them on our social media channels!

9.) “My dog is really aggressive.  Can you help him?  How will you stay safe while training him?”

We specialize in working with the most challenging dogs out there.  If your dog is biting other people we can absolutely still help them.  We implement very strict protocols with any aggressive dog that we work with to ensure that your dog as well as our staff stay as safe as absolutely possible.  For more severe cases we do require that owners muzzle the dog before bringing them in for additional saftey.

10.) “Do you offer multi dog discounts on training?”

Unfortunately we do not offer multi dog discounts on our training programs.  Successfully training for a multi dog household is actually significantly more work than training for just one dog.  Not only do we need to train them to work individually but we also need to ensure they know how to work together as a unit adding a lot more steps to the process.

11.) “Your programs are expensive.  What if I need help right away but can’t afford it yet?”

We accept any major credit cards as well as financing programs like Paypals “Pay it later” option.  In special cases we can sometimes arrange a payment plan.